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Rick Chen

May 20, 2016 | Posted by Ben Thompson

The remote coaching program allow me the opportunity to reflect on my approaches and learnings as process improvement practitioner. At times, the hardest part is unlearning some of the habits picked up over the years.

Coaching for improvements in small scale, one change at a time and incrementally had made sustainment not another phase in a project. I now hear little voices telling me, “go do and learn, cause you learn by doing”. Thanks True North Thinking.

Rick ChenContinuous Improvement LeaderLakeridge Health