Nov 8, 2016 | Posted by Matt Elson
What is actually happening? Compare it to what should be happening. Get a clear understanding of the issues first hand. Walk through the process from the beginning to end and back again with the team members. Gather the perceived issue and facts, collect and review data. Breakdown and clarify each aspect of the issues, from what is happening, to why it is happening this way, what should be happening, and by when.