Nov 8, 2016 | Posted by Matt Elson
What are the symptoms? Where is the problem occurring? What is the root-cause of the issues at hand? Identify the signs that indicate there is a problem in the process. Find the exact point of the process where the problem is occurring. Observe, trackback the process together with the team members, or break it down into small stages until you reach the point where the problem occurred. Come up with potential causes of the problem and ‘ask why’ five consecutive times to tease out the roots of the problem.